Healthcare

With DG Solutions you get a reliable partner for your healthcare outreach, engagement, and data collection.

Whether you need to reach patients, plan members, or healthcare providers, we have the perfect solution for your needs. Our decades of experience partnering with healthcare organizations, strong commitment to quality, and a dedicated team mean you get services you can trust.

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Outreach

SURVEYS
Member surveys gauge a patient’s perception of the experience they have with their providers. This provides an in-depth look at their access to care, areas that might need improvement, and overall satisfaction with providers and health coverage.

ENGAGEMENT
A well-planned outreach program not only provides your team with valuable insights into performance, but also helps foster lasting relationships with patients and members.

COMPLIANCE
As new requirements of the Special Needs Plans and the Patient Protection and Affordable Care Act (PPACA) focus on preventative care and improved care management, it is vital that you have the necessary data to create individualized outreach for members. This minimizes risk, improves satisfaction, and creates better health outcomes.

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Data Collection & Reporting

CUSTOM CAMPAIGNS
We believe the best way to reach your members is utilizing a multi-channel approach. We recommend a combination of personalized digital, voice, and print communications to maximize your participation rates. DG offers a wide spectrum of communication resources – including email and web surveys, SMS text messaging services, a 200-seat call center with highly trained and experienced staff, as well as variable data direct mail printing.

API INTEGRATION + DASHBOARD REPORTING
Getting quality data into your hands quickly and effortlessly is just as important as collecting the data. DG offers API integration so that we can provide your data in real-time. Campaign and survey results are entered into the system as they are received so you have access to the information instantly. Our user-friendly dashboard makes it easy to visualize and sort the data.
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Security & Compliance

Security you can trust. We take every step to ensure your confidential information is protected. 

•  ISO 27001 certified
•  HIPAA and FISMA compliant with annual third-party audits
•  HITRUST compliant  
•  Certified PHI & PII handling
•  100% camera match
•  In-House USPS post office for more security during chain of custody
•  Network protected by WatchGuard firewalls
•  PGP, WinRAR and Secure Zip encrypted file capability
•  Round-the-clock file encryption, even when servers are at rest
•  On-site document shredding

Regulatory

The need to stay compliant with industry 
regulations means patient and member 
outreach is more vital than ever for healthcare 
organizations. Proactive outreach not only 
keeps your organization compliant, it keeps 
patients and members engaged, often 
improving outcomes.

Survey Administration

DG Solutions supports Consumer Assessment of Healthcare Providers and Systems including Medicare Advantage CAHPS, CAHPS In Center Hemodialysis, CAHPS PCMH, and CG CAHPS. Currently, our firm mails over 60 million surveys annually including: printing, mailing, and scanning over 3 million Nationwide CAHPS surveys for the Centers for Medicare, 1.8 million Health Outcomes surveys, 850,000 patient satisfaction surveys, 1.7 million VA surveys, over 22 million pieces of healthcare related communication and conducted over 680,000 CATI interviews.

SERVING:
• Large Healthplans
• Pharma
• Certified CAHPS vendors
• Government Agencies

Incentive Programs

 DG Solutions offers a selection of programs to increase member engagement, lower healthcare costs, increase member satisfaction, and encourage members to become overall more healthy individuals. We’re your experienced reward partner, providing an end-to-end solution that helps eliminate gaps in care.

Programs


WELLNESS INCENTIVE PROGRAM
Promote health and wellness by reminding your members to go for their annual screenings, mammograms, blood pressure and cholesterol checks, or vaccinations, and rewarding them for their completion.

GAP CLOSURE PROGRAM
Analyze your member data to identify gaps in care, and customize an effective gap closure campaign that will educate and incentivize your members to improve their overall health. A successful gap closure program will drive healthcare costs down, build trust, and strengthen relationships with members.

CHRONIC DISEASE MANAGEMENT INCENTIVE PROGRAM
Encourage an integrated approach to managing illness. Educate members on how to minimize the effects of disease, and reward them for screenings, check-ups, monitoring, and coordinating treatment. Members will benefit from improved quality of life while reducing the costs associated with chronic disease.

API Integration + Dashboard Reporting

Getting quality data into your hands quickly and effortlessly is just as important as collecting the data. DG offers API integration so that we can provide your data in real-time. Campaign and survey results are entered into the system as they are received so you have access to the information instantly. Our user-friendly dashboard makes it easy to visualize and sort the data.

Certifications

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Ready to get started?

Contact us today for information on how we can help you connect.