Perception Tracker StudiesDeliver a better overall experience for your customers. These studies provide an in-depth look at customer perception of service and equipment, areas that might need improvement, and overall satisfaction.
Customer Satisfaction Surveys
Get critical customer feedback after installation, service calls, equipment upgrades, so that you can continue to provide a positive experience and quality service.
Brand Awareness Surveys
Measure the effectiveness of your latest advertising campaigns to maximize your return on investment.
Data Collection & Reporting
Reach your customers with a multi-channel approach. We recommend a combination of personalized digital, voice, and print communications to maximize your participation rates. DG offers a wide spectrum of communication resources – including email and web surveys, SMS text messaging services, a 200 seat call center with highly trained and experienced staff, as well as variable data direct mail printing
API Integration + Dashboard Reporting
Getting quality data into your hands quickly and effortlessly is just as important as collecting the data. DG offers API integration so that we can provide your data in real-time. Campaign and survey results are entered into the system as they are received so you have access to the information instantly. Our user-friendly dashboard makes it easy to visualize and sort the data.