ABOUT US

DG Solutions is your essential data resource and integrated partner for all of your market research needs. For almost 50 years, we’ve prided ourselves on delivering quality, value, and efficiency by offering a complete data solution. Our robust portfolio of services keeps our clients ahead of their competition. 

From comprehensive market research campaigns and targeted direct marketing to full data capture, coding, and scanning services, DG Solutions consistently delivers exceptional results on time and on budget.

We process over 60 million surveys per year within the regulatory healthcare space, and support an extensive list of clients in the energy, automotive, breach notification, finance, and academia verticals. 

DG’s team of highly-trained specialists and 200-seat call center supports every communication channel, including web, mail, voice, SMS, and email. We’re fully equipped to tackle the latest industry challenges, like spam call blocking and filters, ensuring your calls get through.

DG takes every step to ensure your confidential information is protected. We are ISO 27001 certified and mapped to HITRUST certification by Q1 2022. With camera match integrity systems on 100% of our equipment, you can rest assured your clients' PHI and PII will be protected.

We continue to grow with one goal in mind: Deliver the best-in-industry market research technology and services for our clients. Our decades of experience, strong commitment to quality, and dedicated team mean you get services you can trust.


DG Solutions is Women-Owned Small Business certified and holds a current GSA contract.  

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LEADING EDGE

  • Our Variable Dynamic Printing allows you to personalize each document, including names, logos, photographs, signatures, etc.
  • No need to manage multiple vendors—web, email, mail, SMS, and call center all “under one roof” including our Scanning, Comment, and Coding department. 
  • In house USPS post office offers the deepest of discounts
  • Technologically advanced production equipment that ensures speed and accuracy.
  • Call center is staffed with 200 US based, project trained agents ready to start dialing
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EXCELLENCE

  • More than 120 combined years of prepress experience 
  • Over 20 years experience with NCQA, CMS, VA, CDC, DOD, and large health plans
  • Over 60 million surveys mailed and nearly 700,000 CATI calls completed
  • Certified project management staff well-versed in the regulatory healthcare space
  • Onsite Bell and Howell  and Ricoh technicians
  • GSA contract holder
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SECURITY

  • ISO 27001 certified
  • HITRUST, HIPAA and FISMA compliant
  • 100% camera match technology

COVID-19

DG Solutions is committed to the safety of our employees, our clients, and our partners. We are closely monitoring the impact of COVID-19 at a global and local level, and have implemented strict guidelines that align with the safety recommendations from the Center for Disease Control (CDC) and World Health Organization (WHO). All of our facilities are cleaned continuously throughout the day. Equipment is wiped down before and after every shift. We have increased the size of our call center to ensure that all of our agents are at least six feet apart in order to maintain proper social distance. We will continue to take these necessary and required steps to ensure our work environment and employees are safe and healthy.  Despite enormous challenges, DG Solutions is committed to seamlessly providing the service and support you depend on. Deemed essential in March 2020, we’ve adapted to a new way of doing business, taking the steps necessary to mitigate potential interference and disruption
Founded as Commercial Print Business
1980

Strategic pivot to healthcare vertical based on ever changing market

2008

Added our Scanning, Coding, & Commenting Department to minimize outsource touch points for our clients.

2010

Expanded to include IVR and CATI services through our call center. What started as a 10 seat call center has now grown to include 200 seats located in a 12,000 square foot facility close to our headquarters.

2017

2021

          We continue to grow and offer expanded solutions to our clients

 

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