Call Center
Based just outside of Atlanta, Georgia, our 200-seat Inbound/Outbound Call Center is designed with sensitive information in mind, so private information stays private.We’re staffed around the clock to accommodate all US time zones. Our experienced, professional, and highly-trained phone agents are able to perform outreach in English, Spanish, and many other languages. Their dedication to excellence drives increased participation and overall customer satisfaction.
We offer a vast spectrum of research surveys and outreach campaigns,
including:
|
• Market Research
• Perception Tracking Studies • Welcome Calls • Customer Retention • Appointment Setting • Customer Satisfaction Surveys |
• Health Risk Assessment Surveys
• Access to Care Audits • HEDIS Care Gap Assessments • Discharge Follow-ups • Breach Notifications • Political Dialing |
We utilize several quality control measures in our 12,000-sq ft call center to provide your customer with the best experience. We have dedicated special projects room and training room, as well as volume management and call monitoring. Our expertise in healthcare regulations and requirements, ensures you always remain compliant.
Other Voice Solutions
Sampling
Make sure you reach the right audience at the right time. DG Solutions offers sampling assistance to improve survey participation and response times.
Interactive Voice Response (IVR)IVR is a great tool for maintaining high levels of customer satisfaction at a lower cost. We recommend a combination of IVR and live associates to bolster your customer service initiatives. IVR is a fast and easy to collect data and key insights, improve response time, and reduce customer wait time.
SMS/Text
Send surveys and communications via SMS TEXT to cell phones for multiple points of contact and convenience
Get in touch.
Get in touch to get an assessment of how DG can help your communication efforts.